Privacy Policy

Last Updated: October 2025

Welcome to Hot Pink Cleaners (“we,” “our,” or “us”). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website, services, or contacting us online or offline.

1. Information We Collect

We may collect the following types of information:

Personal Information: such as your name, email address, phone number, and address when you book a service, request a pickup or delivery, or contact us through our website.
Payment Information: if you make a purchase or reservation, we may collect billing details. Payment processing is handled securely by third-party providers (we do not store card data).
Service Information: including order details, preferences, and feedback related to your cleaning or tailoring services.
Technical Data: such as your IP address, browser type, and pages visited for analytics and website improvement.

2. How We Use Your Information

We use your information to:

Provide, schedule, and manage your cleaning, tailoring, or delivery services.
Communicate with you about your orders, inquiries, or promotions.
Improve our services, website experience, and customer satisfaction.
Send updates, offers, or reminders (only if you have opted in).
Maintain security, prevent fraud, and comply with legal obligations.

3. How We Share Information

We do not sell or rent your personal information.

We may share limited data with:

Service Providers: such as delivery partners or payment processors who assist in operating our business.
Legal Authorities: if required by law or to protect our rights and safety.

All third parties are required to keep your data secure and use it only for the agreed purpose.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or misuse. However, no online system can guarantee complete security, so please use our services responsibly.

5. Your Rights

You have the right to:

Access, correct, or delete your personal information.
Withdraw your consent to receive marketing communications.
Request details about how your data is used.

To exercise these rights, please contact us at admin@hotpinkcleaners.com.

6. Cookies & Tracking

Our website may use cookies to improve user experience, remember preferences, and analyze website traffic. You can disable cookies in your browser settings at any time.

7. Children’s Privacy

Our services are not directed to individuals under 16 years old. We do not knowingly collect personal information from children.

8. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date. Continued use of our services after changes means you accept the updated policy.